Photo Safari Package Terms & Conditions
Please find below our Terms and Conditions regarding your Photo Safari package
Your package INCLUDES
6 nights stay at Zulu Nyala Heritage Safari Lodge, Tented Camp or Safari Game Lodge, Standard Room (depending on availability) . You may also split your stay between the 2 properties.
Two Game viewing drives per day on Zulu Nyala Game Reserve (Morning and afternoon drives)
3 meals per day as below
Day 1 – Lunch & Dinner
Day 2,3,4,5,6 – Breakfast, Lunch and Dinner
Day 7 – Breakfast
Check in Time: 14h00 pm Check out Time : 10h00am
Subject to room availability, Zulu Nyala will, at its sole discretion; endeavor to accommodate requests for early arrivals and / or late checkouts.
Note that there will be an additional cost should you require any early check – in or late checkout. (Depending on room availability)
Your package EXCLUDES, airfare, airport transfers, drinks, laundry, telephone, extra activities, accommodation and airport transfers at Zulu Nyala Country Manor.
Your trip is valid for 2 years from the Date of Purchase. The package is non- refundable, non-transferrable or may not be given to any other organization or person, may not be bartered or sold in any other manner unless written permission is authorized by the Zulu Nyala Group.
Kindly note that reservations can only be confirmed once payment has been received from the Event/Organization where you purchased the trip/package.
It is advisable to book as soon as possible after purchasing your safari package or at least reserve your booking date one year in advance to avoid any disappointment. Kindly note that our peak season is between August and November and as a result the Safari Game Lodge gets filled up very quickly (being limited to 43 rooms). Should you not be able to place a booking at the Safari Game Lodge, the Heritage Safari Lodge/Tented Camp is normally available (as we have more rooms/tents). You can split your stay between the two lodges, eg, 4 nights Heritage Safari Lodge/Tented Camp and 2 nights Game Lodge .
Please note that you will have access to all the amenities & facilities of both lodges wherever you to stay. That is you can still go and visit the Game Lodge if you are staying at the Heritage Safari Lodge (vice versa).
While most Properties will strive to honor your requests, Zulu Nyala cannot guarantee that your request on specific room or type of bed will be honoured.
Should you have to cancel your booking due to unforeseen circumstances, you are allowed to rebook/reschedule the trip within the 2 years of expiry day.
There is a surcharge of $250 per person should you wish to extend your expiry date for another year.
There will be a surcharge of $100 to transfer a trip/package from the original winner’s name to another person., with written permission from Zulu Nyala.
Facilities and Services
Whilst care is taken to ensure that the description of facilities and services of Zulu Nyala is accurate, these are continually being changed, upgraded, and on occasion taken out of service and if any feature/facility is essential to you in choosing a particular property, it is your responsibility to confirm with Zulu Nyala prior to making your booking that the feature/facility will be available during your stay.
Zulu Nyala is not liable for omissions, errors or changes to the facilities and services at the properties, whether temporary or permanent.
Whilst Zulu Nyala attempts to satisfy all special requests, we do not guarantee that special requests can be accommodated.
Zulu Nyala shall not be liable for consequential damages or indirect damages. Should any faults or shortcomings arise in the services provided by Zulu Nyala, we will make every effort to correct this if the customer has brought these to our attention or made his objections promptly known. The customer is obliged to make reasonable effort to rectify any fault or minimize any possible loss or damage, and to bring any faults or damage immediately to Zulu Nyala front desk attention. The customer is also obliged to advise of the likelihood of any possible serious loss or damage without delay.
Safekeeping of baggage and personal effects shall at all times remain the Guest’s risk throughout. Zulu Nyala will assume no liability for lost or damaged baggage.
Zulu Nyala strongly recommends that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
FREQUENTLY ASKED QUESTIONS
How do I Book my Trip
Please contact Reshmi and her team directly on email@example.com or firstname.lastname@example.org or fax 011 27-35-562-0975 to secure your reservation and to check availability of the rooms.
Reshmi is based at Zulu Nyala Heritage Safari Lodge in Hluhluwe, South Africa and is a qualified tour operator who can help you with all your airport transfers, travel arrangements, accommodations and tours in Southern Africa. Since 2002 she has been intimately involved in the tourism industry. She has expert knowledge in arranging tour packages and all of your requirements for your intended travel arrangement on your visit to South Africa. Reshmi can provide affordable tour packages to suite all type of budgets. We can arrange tours in Johannesburg, Cape Town, Kruger Park, Victoria Falls, Botswana and many more... You can go onto our website www.zulunyala.com for more information regarding the tours or contact Reshmi directly.
This would be a “One Stop Shop” for your travel planning taking away the hassle and stress for you in setting up your tours and travel arrangements.
How do I book my flight?
Zulu Nyala is associated with South African Airways who will offer special fares to Zulu Nyala customers. Please call them on the 1-800-852-9256 and identify yourself as a Zulu Nyala Customer and give the tour code of USTO 014 to receive preferred pricing and ticketing on SAA. The customer call agent will then offer the best airfares for the dates you would like to travel.
ALL tickets will be issued to the customer by SAA.
The frequent flyer miles earned through flights booked with SAA are also accepted by United Airlines.
You can book round-trip from across the US, as many feeder airlines are booked with SAA.
This booking is done directly through South African Airlines.
NOTE: As stated in all materials, the customer is responsible for the airfare booking, and the Zulu Nyala Photo Safari package does not include airfare, airport transfer, drinks, laundry, telephone and extra activities.
How would I get there?
FIRST OPTION: You take a flight to Johannesburg, South Africa O.R. Tambo International Airport (JNB). As this is a lengthy flight, may we suggest that you consider staying that night at Zulu Nyala Country Manor Johannesburg where you will be able to rest up. You will be personally met at the airport by a Zulu Nyala representative and then driven to Country Manor directly. Country Manor has beautifully appointed rooms set in 13 acres of landscaped gardens, where you will see zebra, springbok and Blesbok on the property. As a further suggestion, you make wish to take the opportunity to stay an extra optional day, where you could visit the Lion Park, where you can cuddle lion cubs and feed a giraffe by hand. You could also visit Nelson Mandela’s home and the famous Apartheid Museum to take in the cultural history of South Africa. This would be an enriching experience on both counts. There are numerous tours in Johannesburg and Pretoria and its environs, please go on our website www.zulunyala.com for more information. Then, rested and refreshed, the next day you would fly from Lanseria Airport (HLA) (only 10 minutes from the Country Manor) to King Shaka International Airport in Durban (DUR) where a driver will transport your party to Zulu Nyala Hluhluwe or you can rent a car. Staying at Country Manor and all transports from the airports and to Zulu Nyala in Hluhluwe are additional costs to you. Please email email@example.com or Reshmi@zulunyala.com for these rates and all other tours rates.
Staying at Country Manor is a convenient and rewarding experience to consider.
The flights are less expensive and offer many more flight options than the previous Richard Bay option. In May 2010 a new airport opened 35 miles north of Durban King Shaka international Airport (DUR); they offer flights from Lanseria Airport (HLA), 2.5 miles from Zulu Nyala Country Manor just outside of Johannesburg. For your domestic flight contact Kulula/British Airways www.kulula.com is the only airline that fly round trip from Lanseria to King Shaka Durban and Cape Town.
PS: Please note that we don’t do pick up and drop off in Durban after 15h00pm.
How would I get there continued?
SECOND OPTION: You take a flight to Johannesburg O.R. Tambo International Airport (JNB). From there, you take another flight to King Shaka International Airport Durban (DUR). Then we can arrange someone from Zulu Nyala to pick you up at an additional cost or you can rent a car. It is approximately 2 hour and 30 minute drive through beautiful scenic landscapes from Durban to Zulu Nyala in Hluhluwe.
For your domestic flight contact Kulula/British Airways www.kulula.com, SAA/Mango on www.flysaa.com or www.flymango.co.za. These are the airlines that fly round trip from of O.R Tambo Int Airport to King Shaka Durban and Cape Town.
Once your flights are booked, please contact Reshmi & her team with your information, she will arrange all your meet and greet and transfers and provide any additional information on optional excursions and tours.
For those who prefer driving themselves from Johannesburg to Zulu Nyala, please be aware that it can take upwards of 7 to 9 hours and the road conditions can be rough for international guests, especially when there is construction work in the area. We don’t recommend driving at night.
ZULU NYALA GPS Co-ordinates
ZULU NYALA GAME LODGE: (GPS: 27°54’0.50?S – 32°16’20.67?E)
ZULU NYALA HERITAGE SAFARI LODGE :( GPS: 27°57’10.21?S – 32°14’48.25?E)
What are the extra day trips, tours and excursions?
Zulu Nyala is a registered tour operator - a one-stop-shop for your southern Africa land only tours. Reshmi is a Southern Africa specialist based at Zulu Nyala since 2002 helping satisfied clients with a land based travel plan. Reshmi can arrange all your land accommodations for you at competitive rates to suit your budget. For example, land tours in Cape Town, Victoria Falls or Botswana, Zambia, and Zimbabwe. Once you contact Reshmi with your air arrangements and book your Safari and accommodations, she will email you a complete listing of additional optional excursions and tours. Please go on our website www.zulunyala.com for more information.
Zulu Nyala Game reserve is located in an ecologically diverse area nestled between beautiful locations like Hluhluwe/Umfolozi Game Reserve, St Lucia Estuary (Isimangaliso Wetlands), Tembe Elephant Park and many more. Please visit our website www.zulunyala.com to get more information on the day excursion.
The Zulu Nyala guides handle special day trips and all have an additional fees associated. After all, you may only see Africa once and you might want to see as much as you can in the short time available to you. Almost all guests decide to participate in most of the specialty trips offered, these trips are optional and do not have to be booked until you are at the lodge. For reference ask your fellow tourists who have been and currently at the lodge and the guides before you decide to book any excursion. Your experienced guide will assist you in planning on your optional excursion.
When should I book my Safari?
Most people book their reservations at least 8-12 months or more in advance and popular times to visit are May thru November. September, October and November are the busiest seasons so plan accordingly.
When is the best time of the year to visit?
Hluhluwe has a sub tropical climate with mild winters and hot summers. The summer temperatures are usually between 82° and 90°F with December to February being the hottest months. The winters are never cold and temperatures are rarely below 70°F during the day and 40°F at night. It is advisable to take a warm jacket for game drives as the early morning and evenings on an open vehicle can be chilly.
Africa’s winter months, which are from May to Aug, are the most appealing time to visit for several reasons. First, the temperature is comfortable. It tends to be in the 70°F during the day and in the 40°F at night. Also, there is less foliage and the trees are bare. This means that the animals are active and can easily be observed. In addition, the Eucalyptus tree, pineapple fields and sugar cane fields are a worthwhile sight to see.
Summer Season – September to April Winter Season – May to Aug
Temperature – 60°-90°F Temperature – 32°-70° F
You can check the weather forecast on www.weathersa.co.za for Kwazulu Natal, Hluhluwe area.
What is the procedure for game drives?
Upon your arrival at Zulu Nyala, you will be assigned a ranger. He or she will be your guide on the game drives, and will be available to answer any questions that you may have concerning the animals and extra activities. Each guide will have a maximum 10 guests.
Game drives are usually held in the mornings and afternoons, and they can be from 2 to 2 ½ hours long. Evening drives and daytime bushwalks may also be available on request.
What is the Zulu Nyala lodging like?
There are three lodgings that are available and it is suggested to spend 3 nights at 2 different locales as it really allows you to enjoy the fun and flavor of Zulu Nyala.
1 The Heritage Safari Lodge is beautiful colonial style hotel (we did major renovation in the rooms and area in Sept 2014) situated adjacent Zulu Nyala Game Reserve. There are two swimming pools, beautifully appointed bar, a magnificent outdoor restaurant/boma, curio store, internet, wireless access, TV Lounge and a helipad. Situated on the Heritage property is the authentic Zulu Cultural Village. Coming soon is SPA & GYM
2 The Hemingway Style Tents have their own ensuite bathroom, veranda situated on the same property as Heritage, overlooking the field and animals. (Zebra, Nyala, Impala, Blesbok, Guinea Fowl and lots of birds. We recently added 6 new Tented Camp with air-conditioned. These are available on an upgrade, so please contact the photo safari consultant should you wish to upgrade your tent.
3 The Zulu Nyala Game Lodge is a luxury stone and thatch beautifully appointed lodge overlooking the Ubombo mountain range and savannas. There is a pool, tennis court, spa, bar, pool table, restaurant, curio store and internet, wireless access, and lounge with TV and library and a helipad.
Regardless of which lodge you choose, you are certain to enjoy the ambiance and considerate service by a wonderful staff. All lodges have a swimming pool and the Game Lodge has a tennis court.
Amenities at Zulu Nyala
1. All rooms are air-conditioned (except the Tented Camp, which has a fan) with an ensuite bathroom, towel, soap, shampoo & conditioner, hair dryer, tea/coffee facilities, telephone and safe. The Heritage rooms have TV
2. Computer & internet service is available at the reception area. Guests with laptops may use wireless Internet at reception or restaurant area.
3. Laundry facilities at an additional cost.
How can I see more videos and photos of Zulu Nyala?
Just go to www.TripAdvisor.com or www.YouTube.com or www.Facebook.com and put Zulu Nyala in the subject line. Please feel free to visit our website: www.ZuluNyala.com where there is a Gallery, Enjoy!
What will we eat?
The meals are extraordinary. The auction package includes three delicious meals per day, prepared by the ethnic chefs – with an African flavor of course. You will be given two different choices each day for your meat, potato, vegetable, soup, and salad. Also, meals will include extras like cheeses, crackers, and desserts for dinner. There will also be teas/Coffees with all meals.
We do not recommend drinking tap water at Zulu Nyala, we do provide 1x 500 ml water per day per guest, but you can also buy bottled water from the bar at the lodge.
Zulu Nyala is a fully licensed establishment. No alcohol may be brought onto or consumed on these
premises unless purchased from the bar or restaurant. No alcohol will be sold to persons under the age of 18 years as Zulu Nyala is a fully licensed establishment.
Is my trip transferable?
The Zulu Nyala auction package is non-transferable and non-refundable, may not be given to any other person or organization. It may not be passed to other organizations and may not be bartered or sold in any other manner. The trip is valid for 2 years from date of purchase.
Can the trip expiry day be extended or can I get someone else to use the trip?
Yes you can request for an extension, there is a surcharge of $250 per person to extend your expiry date for another year.
You can transfer the trip to a family or friend if you cannot use the package, there will be a surcharge of $100 to transfer a trip/package from the original winner’s name to another person, with written permission from Zulu Nyala.
(*Note: Minimum child age for Game Drive is 5 years old
Minimum child age for Bush Walk is 12 years old)
Do the prices include taxes?
What is not included in the package?
The package excludes airfare, airport transfers, drinks, laundry, telephone and extra excursion.
Do I tip? First, don't worry about daily tipping in restaurants, bars, lounges or room service. There is no automatic gratuity, and should you decide to leave a tip - most people leave 10% of their final bill or 10 dollar per person/per day gratuity which is distributed among all our junior staff, including those working behind the scene, you can add it to your bill on check out. Should you wish to tip someone directly, you are most welcome to do so. For the pick up driver, we suggest +/- $10 per couple you can tip him directly. Credit cards accepted at the lodge.
How do I tip the guide?
This is usually done on a personal basis at the end of your visit and given
directly to the guide, amount decided by you or guideline +/- $195 per couple for your 6 nights stay. However this is up to you.
Where does the lodge’s name (Zulu Nyala) come from?
Zulu is the name of a tribe. A Nyala is an antelope with long hair on its neck and back. Zulu Nyala is known for having a very large herd of Nyalas.
What language is spoken there?
The main language is English. The local people only speak Zulu, but are able to communicate with English speakers well enough to sell things to them.
Passport & Visa
Make sure your passport is valid for 6 months after your expected date of return and has a minimum of 4 blank pages. US citizens do not require a visa for business or tourist travel of up to 90 days.
Please ensure you have the necessary documents if travel is extended, via side trips, to neighboring countries.
What to pack
At Zulu Nyala, formal clothes are not necessary. We generally recommend that people bring shorts, cotton t-shirts, good comfortable walking shoes, casual lightweight cotton, khaki or neutral coloured clothes for safari, fleece or sweater and a warm jacket for game drive or cool evenings, wide brimmed hat, personal toiletries, sun barrier cream and lip creams, antibacterial soap/hand sanitizer, mosquito repellent, binoculars, camera, converter and adapter for any electronics such as electric razors, cameras, laptops (we use 3 round pin plug, type M – 220V) and accessories, sunglasses.
The lodges offer laundry facility at an additional cost.
Currency & Banking & Payment
The currency in South Africa is the Rand (ZAR). Banking hours are between 9h00 and 15h30 weekdays and 8h00 to 11h00 on Saturdays. There are banks with foreign exchange services and automatic teller machines at Hluhluwe and most of the towns. Larger establishments accept most international credit cards (VISA, MASTERCARD OR AMERICAN EXPRESS) but cash is preferred when buying at smaller shops or curio stalls. 14% Value Added Tax (VAT) is charged on most purchased goods and services however, tourists can claim refunds of VAT paid for goods & services when exiting the country – information is available at the international airports.
PS: Please note that we don’t accept traveler’s checks at Zulu Nyala.
There are excellent private medical practitioners in most towns and a top class hospital at nearby Richards Bay (+/- 72 miles from Zulu Nyala). Consult your doctor or pharmacist at least 4 weeks before you leave (or visit www.cdc.gov/travel ) for any necessary vaccinations such as cholera, tetanus etc.
If you use prescription drugs, please make sure to bring enough to cover your entire trip.
Although there is very low risk malaria in our area it’s advisable to take precautions especially in the summer months. It is advisable to use a mosquito spray or cream for the outdoors especially at night.
1. Celsius to Fahrenheit
Celsius temperature x 2, add 30 degrees.
E.g. 25C = 25 x 2 + 30 = 80F
If Celsius temperature is minus, ignore the minus sign, double it and subtract from 32
e.g. -10C = 32 – (10 x 2) = 12F
2. Kilometers to Miles
Take the number of kilometers, drop off the last digit and multiply by 6.
E.g. 80 km = 8 x 6 = 48 miles.
For a one-digit figure, multiply by .6
3. CONVERT INTO MULTIPLY BY
Centimeters inches 0.3937
Inches centimeters 2.54
Meters yards 1.093
Yards meters 0.914
Liters gallons 0.264
Gallons liters 3.785
Kilograms pounds 2.2046
Pounds kilograms 0.454
4. 1 acre = 0.4047 hectare (ha)
1 ha = 2.47 acres
1 ha = 100 x 100 m